a software program where the Users can store their Digital Currencies
peer-to-peer decentralized digital representation of value supported by Cryptus –
bitcoin and Ethereum
Digital Currency Transaction
sending Digital Currency to, and requesting, receiving, and storing Digital Currency
from, third parties
Enhanced Due Diligence
Additional measures taken by Cryptus to verify the identification of the User in case
Cryptus considers there to be an increased risk of money laundering or terrorist financing
each purchase or sale of Digital Currencies using Fiat Currency is subject to the
Cryptus Exchange Rate for the given transaction. The Exchange Rate means the price of a given supported
Digital Currency in Fiat Currency as quoted on the Cryptus Site. The Exchange Rate is stated either as a
‘Buy Price’ or as a ‘Sell Price’, which is the price at which the User may buy or sell Digital
Currencies. By accepting these Terms, the User acknowledges that the ‘Buy Price’ Exchange Rate may not
be the same as the ‘Sell Price’ Exchange Rate at any given time, and that we may add a margin or
‘spread’ the quoted Exchange Rate. The User agrees to accept the Exchange Rate when authorising a
government-issued currency, that is designated as legal tender in its country of
provision of certain personal details and documents when opening an Account in order to
identify the User
Payment Service Provider
a third party that offers services to accept and facilitate payments
a Price List published by Cryptus at the main page of Cryptus Site displaying the fees
applied by Cryptus
a combination of numbers that allows a User to access Digital Currency and that is held
securely by Cryptus
digital currency wallet service, service of exchanging digital currency against fiat
currency and service of exchanging digital currency against another digital currency offered by Cryptus
Terms and Conditions of Cryptus Services
a natural or a legal person who has registered and opened an Account
The following Terms apply to any person that registers for and/or opens an Account through
cryptus.io or any associated mobile applications or websites. The Terms constitute a legally
binding agreement between the User and Cryptus OÜ (registry code 14417867) which is a company
incorporated under the laws of Estonia.
Cryptus provides Digital Currency wallet service, service of exchanging Digital Currency against
Fiat Currency and service of exchanging Digital Currency against another Digital Currency.
Estonian Financial Intelligence Unit has given Cryptus OÜ an authorisation to provide services
of exchanging a digital currency against a fiat currency (operating licence no FVR000099) and
to provide a digital currency wallet service (operating licence no FRK000081).
By registering for and opening an Account, the User confirms that he/she has duly examined these
User also accepts and agrees that he/she is solely responsible for understanding and complying
with all laws, rules, regulations and requirements of the jurisdiction in which the User lives
that may be applicable to the use of the Cryptus Site and/or Account, including but not limited
to, those related to taxes or foreign currency transactions.
Before using the Site, the User must assess the suitability of Digital Currencies with his/her
financial profile and consider the risks associated with buying and selling of digital
currencies or consult a professional financial advisor. Digital currency markets can be
volatile, and prices can fluctuate significantly, which could result in sudden and significant
increases or decreases in the value of the User’s assets. Under no circumstances does any
information contained on the Site or provided to the User by any employee or other persons
communicating with the User on behalf of Cryptus, constitute financial, investment or other
If not stated otherwise in these Terms, any person who has expressed their relevant wish by
submission of registration application via Cryptus Site, and who meets the conditions laid out
in these Terms, can become the User. By submission of the registration application, the
applicant confirms that he/she has examined in full, understands and agrees with these Terms and
The User who is a natural person must be at least 18 years of age and with no restrictions on
his/her legal capacity. A legal person can become a User only in case that legal person is
entered into its respective national company registry or equivalent register.
A legal person can register as the User only through its representative who is a natural person.
Such representative of the legal person must be identified in accordance with the rules
applicable to the identification of natural person.
Cryptus can refuse to register the User at its own discretion or impose additional requirements
for registration of a User or change the existing requirements at its own discretion at any
Each User must furnish all necessary information, documents and other evidence to Cryptus
necessary for verification of his or her identity by the procedure provided by law.
Cryptus’s activities are regulated under the Estonian Money Laundering and Terrorist Financing
Prevention Act which obliges Cryptus to apply due diligence measures upon establishment of
business relationships. Identification and verification procedures are required for all the
Digital Currency Transactions in accordance with the requirements of the Cryptus’s authorisation
(operating licences no FVR000099 and no FRK000081). If the User refuses to provide required
documents and information under Identity Verification, Cryptus reserves the right not to provide
Services to the User or to immediately restrict or suspend User’s Account.
Cryptus uses a two-step registration process. During the first step, a person must enter his/her
email address and choose a safe password after which he/she is asked to confirm the registration
on his/her email account.
The second step involves the identification and verification of persons. For that purpose,
Cryptus requires the Users to provide certain personal details and documents when completing the
second step of the registration. Completion of second step is a prerequisite for using Cryptus
Services. The nature and extent of the Identity Verification required will depend upon which of
our supported countries the User is resident in, and the deposit and withdrawal limits that
he/she wishes to apply to Cryptus Account. In certain circumstances, Cryptus may also perform
Enhanced Due Diligence procedures in relation to User’s Account. The User accepts and agrees to
remain subject to such procedures at all times.
The information Cryptus may request may include certain personal information, including, but not
limited to, person’s name, personal identification code, date of birth, address, telephone
number, e-mail address, occupation and information regarding person’s bank account (such as the
name of the bank, the account type, routing number, and account number). The User is also
obliged to present to Cryptus a copy of an identity document (the list of approved documents is
available at FAQ) and upon request of Cryptus, a proof of address which may be a utility bill,
bank statement, or any official document issued by authorities not older than 3 months. By
providing us with this or any other information that may be required, the User also confirms
that the information is accurate, authentic and up-to-date.
The User hereby authorises Cryptus to, directly or indirectly (through third parties), make any
inquiries, whether directly or through third parties, to public databases as Cryptus considers
it necessary to check the relevance and accuracy of the information provided for Identity
Cryptus reserves the right to, at any time restrict or suspend User’s Account when Cryptus
considers it necessary to carry out further Identity Verification and/or Enhanced Due Diligence,
or terminate User’s Account if the User provides, or Cryptus suspects that User has provided,
false information or refuses to provide information required for Identity Verification and/or
Enhanced Due Diligence.
The User accepts and agrees that there may be delays in accessing the Account, or in carrying
out transactions through the Account, while we undertake any Identity Verification and/or
enhanced due diligence procedures.
Cryptus is required to retain certain information and documentation obtained as part of the
Identity Verification and Enhanced Due Diligence procedures. These requirements apply even when
the relationship with Cryptus has ended. We reserve the right to keep such information and
documentation for the required period and the User accepts and agrees that information and
documentation provided to Cryptus may be retained by us, including following the closure of the
Cryptus Wallet and currency exchange
The Cryptus Wallet enables the Users to send Digital Currency to, and request, receive, exchange
and store Digital Currency from, third parties by giving instructions through the Cryptus Site.
In order to enable the provision of Cryptus Services, Cryptus uses or may use third-party
partner Payment Service Providers for certain services.
Creating Cryptus Wallet. The Users may create an address to store their Digital Currencies.
Account Top-up. The User may top-up his/her Account by two ways:
By wire –the User transfers funds through bank wire using either a bank or a Payment
Service Provider to Cryptus’s account and upon receiving the funds, Cryptus debits
User’s Account instantly during the Business Day or on the next Business Day if funds
are received outside of the Business Day timeframe.
By card –the User uses his/her card to transfer funds and upon receiving the funds,
Cryptus debits the funds to User’s Account instantly during the Business Day or on the
next Business Day if funds are received outside of the Business Day timeframe.
Account withdrawal. The User may withdraw funds from his/her Account by two ways:
Withdraw by wire – meaning that the converted Digital Currency held on User’s Account is
transferred to User’s bank account via Cryptus’s account using either a SEPA payment or
SWIFT payment according to the terms of service of Cryptus’s partner Payment Service
Withdraw to card — meaning that the converted Digital Currency held on User’s Account is
transferred to User’s bank account during two Business Days.
Receipt and sending of Digital Currencies. The Cryptus Wallet enables the User to receive
Digital Currencies from external cryptocurrency wallets and send Digital Currencies to external
cryptocurrency wallets. Such transactions are made through the Digital Currency Network.
Currency exchange. The User may sell Digital Currencies in exchange for Fiat Currencies, sell
Fiat Currencies in exchange for Digital Currencies or exchange between Digital Currencies. By
clicking the ‘Buy’ or ‘Sell’ button on the respective page of Cryptus Site the User submits an
Order to purchase or sell Digital Currency and by this authorises Cryptus to initiate the
Transaction at the quoted Exchange Rate (Buy Price or Sell Price respectively) and agree to any
associated Transaction fees.
The User cannot cancel, reverse, or change any Transaction marked as complete or pending. If the
payment is not successful or if the payment method has insufficient funds, the User authorises
Cryptus, in its sole discretion, either to cancel the transaction or to debit User’s other
authorised payment methods in any amount necessary to complete the transaction. The User is
responsible for maintaining an adequate balance and/or sufficient credit limits in order to
avoid overdraft, insufficient funds, or similar fees charged by User’s Payment Service Provider
and Cryptus is not responsible for any additional fees or charges resulting from a Transaction.
Depending on the User’s place of residence and the payment method selected, the User may not be
able to use all the functions of the Cryptus Site. It is the User’s responsibility to follow
those rules and laws in his/her place of residence and/or place from which the User accesses the
Fiat Currency in Cryptus Account. Fiat Currency deposited into Cryptus Account is solely for (1)
the purchase of Digital Currencies and/or (2) Withdrawal to an approved bank account.
Proceeds from the sale of Digital Currencies will be credited to Cryptus Account, less any
applicable fees. Cryptus does not pay interest on Fiat Currency held in the Account or Digital
Currency balances held in User’s Cryptus Wallet.
The User is solely responsible for:
maintaining adequate security and control over Account sign-in details, including but
not limited to any passwords, personal identification numbers (PINs), or any other codes
associated with the Account;
keeping his/her contact details up to date to receive any notices or alerts we may send
in relation to security.
Failure to take the above measures, and any other security measures available, may result in
unauthorised access to Account and the loss or theft of any digital currency and/or Fiat
Currency balances held in Cryptus Wallet or any linked bank account(s). Cryptus shall have no
liability to the User for or in connection with any unauthorised access to Account, where such
unauthorised access was due to no fault of Cryptus, and/or any failure by the User to act upon
any notice or alert that was sent to the User.
To the maximum extent permitted by applicable law, the User accepts and agrees that he/she has
full responsibility for all activity that occurs in or through his/her Account and accepts all
risks of any unauthorised or authorised access to Account.
Cryptus securely stores all Digital Currency Private Keys associated with the Account. The User
accepts and agrees that Cryptus shall retain full ownership and control of the Private Keys
associated with Account and that the User shall have no control of, access to, or the ability to
use, such Private Keys. For example, but without limiting the generality of the foregoing,
Cryptus will not:
accept or adhere to any instruction to sign any data with a Private Key;
give access to any funds associated with User’s Private Keys, other than those of the
Digital Currency associated with User’s digital currency wallet;
allow the creation of any receive addresses associated with a Private Key other than
receive addresses created through User’s Cryptus Wallet. Cryptus will not credit to
User’s Cryptus Wallet any digital currency associated with a Private Key other than
where such funds have been received via a receive address generated through User’s
Cryptus will strive to keep the Cryptus Site up and running; however, all online services suffer
from occasional disruptions and outages and Cryptus is not liable for any disruption or loss the
User may suffer as a result. Thus, Cryptus does not provide any guarantees that access to the
Cryptus Site will not be interrupted or that there will be no delays, failures, errors,
omissions or loss of transmitted information.
Cryptus will use reasonable endeavours to ensure that the User can normally access the Cryptus
Site in accordance with the Terms. Cryptus may suspend use of the Cryptus Site for maintenance
and will make reasonable efforts to give the User a notice. The User acknowledges that this may
not be possible in an emergency.
Transactions on digital currency networks
When using the Account to send or receive digital currency, the transaction must be confirmed
and recorded in the public ledger associated with the relevant digital currency network (e.g.
the Bitcoin network or the Ethereum network). That digital currency network is solely
responsible for verifying and confirming any such transactions. Cryptus cannot confirm, cancel
or reverse transactions on a digital currency network, other than confirming to the User that
the network has completed the transaction. The User accepts and agrees that:
Once submitted to a digital currency network, a transaction will be unconfirmed for a
period of time pending sufficient confirmation of the transaction by the network. A
transaction is not complete while it is in a pending state. Funds associated with
transactions that are in a pending state will be designated accordingly, and will not be
included in User’s Cryptus Wallet balance or be available to conduct transactions;
When sending digital currency from Account, the User is authorising Cryptus to submit
the transaction request to the relevant digital currency network. Once a transaction
request has been submitted to the relevant digital currency network, the network will
automatically complete or reject the request and neither the User or Cryptus will be
able to cancel or otherwise modify the transaction.
Digital currency networks are operated by decentralised networks of independent third
parties. They are not owned, controlled or operated by Cryptus so we cannot ensure that
any transaction details submitted will be confirmed by the relevant digital currency
network. The User agrees that any transaction details submitted may not be completed, or
may be substantially delayed, by the digital currency network used to process the
Network protocols and operating rules. The underlying software protocols that govern the
operation of the Digital Currencies are open source. Accordingly, anyone can use, copy, modify,
and distribute them and Cryptus has no ownership of or control over these protocols. By using
the Cryptus Site, the User accepts and agrees that:
Cryptus is not responsible for the operation of any digital currency network’s
underlying software protocols and makes no guarantee as to their availability, security,
the underlying software protocols are subject to sudden changes in operating rules
(known as “forks”), and that such forks may materially affect the value, function,
and/or name of any digital currency the User stores in his/her Cryptus Account. Should a
fork occur, Cryptus may, with or without notice to the User, temporarily suspend its
operations and, in its sole discretion, decide whether or not to support either branch
of the forked protocol entirely; and
in the event Cryptus decides not to support a branch of a forked protocol, the User will
not be given access to the assets on that fork. Those assets will be securely held by
Cryptus and we will not buy or sell them.
The fees applicable to transactions undertaken on the Cryptus Site can be viewed on the Fee
Schedule page of the Cryptus website. Cryptus reserves the right to change the fees at any time
but undertakes to publish the new Fee Schedule at least 5 (five) working days before its entry
into force. In certain circumstances, and at our sole discretion, Cryptus may notify selected
customers of a specific fee change, where we consider a change to be of particular relevance to
Fees provided in the Fee Schedule do not include value added tax (VAT) and if according to the
law the relevant fee is taxed with value added tax (VAT) or other similar tax, the relevant tax
is added to the fees.
Delivery of notices
There is a personal sub-page opened for each User on Crytpus Site for the purposes of sending
and receiving notices related to the Cryptus Site, through which the User can send and receive
The User agrees that all communications, agreements, notices and/or other documents relating to
User’s Cryptus Account are delivered by Messages, including notices with legal consequences.
Cryptus may, at its own discretion, send notices to the User also by means other than by
Messages using the contact information entered by the User in the Cryptus Site at registration
as a User or any contact information recorded by the User in the Cryptus Site after registration
as a User.
In order to amend different terms of Services (e.g. increase limits), the User can send verified
Messages by using authentication methods offered by Cryptus.
Notices delivered by Messages are deemed as received by the addressee upon the elapsing of 24
hours after dispatching the relevant notice.
Amendments to the Terms
Cryptus may unilaterally amend these Terms but it undertakes to give advance notice to the User
of any alteration of the Terms. The User has the right to not agree with the amendments to the
Terms in which case it may terminate the use of Cryptus services immediately.
The Users are given advance notice of the amendments and the date they take effect.
General obligations of the Users
When using Cryptus Site, each User shall itself assess the suitability and risk of the relevant
transaction and, if necessary, use the help of advisers who are specialists in the relevant
By registering as a User, the Users confirm, among other things, that when using Cryptus Site,
(including when concluding transactions via Cryptus Site) they understand the risks involved in
using Cryptus Site and act only at their own risk.
The User agrees and confirms that any information provided or to be provided to Cryptus or
another User or otherwise via Cryptus Site is true and accurate.
The User itself shall bear all costs, fees, duties and taxes accompanying the use of the Cryptus
When using the Cryptus Site, the User undertakes not to use technical equipment, applications or
solutions (including computer programmes) the aim or function of which is automated use,
reading, collection, recording or other processing of the Portal's content or data recorded in
The User must itself declare and pay the taxes payable in connection with transactions and
actions made via Cryptus Site to the extent and by the procedure provided for by law and Cryptus
does not make deductions on account of taxes payable unless it is required by applicable law.
The User must act in good faith when using Cryptus Site and take the rights of other Users into
account and not use Cryptus Site for the purpose of causing harm to other Users, to Cryptus or
for other purposes that are against good morals or good faith.
The User must not use Cryptus Account to undertake any of the activities or categories of
activity set out in this section:
violating any laws, statutes or regulations;
undertaking, facilitating or supporting criminal activity of any kind, including but not
limited to, money laundering, terrorist financing, illegal gambling operations or
abusive activity, including but not limited to:
imposing an unreasonable or disproportionately large load on Cryptus’s
infrastructure, or otherwise taking any action that may negatively affect the
performance of the Cryptus Site or Cryptus’s reputation;
attempting to gain unauthorised access to the Cryptus Site or any Cryptus
transmitting or uploading any material to the Cryptus Site that contains
viruses, Trojan horses, worms, or any other harmful programmes; or
transferring his/her Cryptus Account access or rights to his/her Cryptus Account
to a third party, unless as required by law or with Cryptus’s prior consent.
paying in to or otherwise supporting pyramid schemes, Ponzi schemes, matrix programmes,
“get rich quick” schemes, multi-level marketing programmes or high-yield investment
fraudulent activity, including but not limited to taking any actions that defraud
Cryptus or a Cryptus customer, or the provision of any false, inaccurate, or misleading
information to Cryptus;
transactions involving items that may help facilitate or enable illegal activity;
promote or facilitate hate, violence or racial intolerance; are considered obscene; or
may be stolen goods or the proceeds of crime;
transactions involving TOR markets, online gambling sites or mixers;
sale or purchase of narcotics or controlled substances;
intellectual property infringement.
Unless the User has obtained the prior written approval of Cryptus, the User accepts and agrees
that he/she will not use Cryptus Account to conduct or operate any of the following business
activities or categories of activity:
gambling or gaming services;
charitable or religious / spiritual organisations;
consumer lending services, including but not limited to secured and unsecured loans,
cash advances, payday lending;
investment funds, asset management, or brokerage services.
Transfer of rights and obligations
The User may not assign or otherwise transfer the rights and obligations arising from these
Terms to a third person without the consent of Cryptus.
Closure of User’s Account
User reserves the right to close his/her Account by sending a digitally signed Message to
In order to close the Account, the following conditions must be fulfilled: (i) the sum of all
Fiat Currency and Digital Currency balances in Cryptus Wallet(s) is below EUR 10.00; and (ii) no
transactions have taken place in the Account for a period of at least 30 days. Cryptus will not
close the Account until these conditions have been fulfilled as their purpose is to protect the
Once the Account is closed the User will have no further access to it and Cryptus will be under
no obligation to notify the User or provide him/her any Digital Currency sent to any receive
address associated with the Cryptus Account.
Once the Account is closed, Cryptus deletes the information and account data stored on our
servers that Cryptus is not required to retain under applicable law or does not need for
If at the date of closure of Account any Fiat Currency or Digital Currency remains in Cryptus
Wallet(s) (i.e. less than EUR 10.00), the User accepts and agrees that Cryptus shall retain such
funds and that the User shall have no further claim to them.
Fiat Currency deposited into Cryptus Wallet may only be used for the purchase of Digital
Currencies and/or Withdrawal to an approved bank account. The User must not use its Cryptus
Wallet for the purpose of storing Fiat Currency. Where any Fiat Currency in Cryptus Wallet is
not used for a period exceeding three months, Cryptus may charge and obtain from the User an
inactivity fee of EUR 15.00 per month, which shall be collected from the Fiat Currency held in
Cryptus Wallet. Should we have reasonable grounds on which to suspect the User is using his/her
Cryptus Wallet primarily for the purpose of storing Fiat Currency, Cryptus reserves the right to
restrict, suspend or terminate the Account.
Cryptus reserves the right to cancel unconfirmed Accounts or Accounts that have been inactive
for a period of twelve months or more and/or if Cryptus decides not to continue provision of
Services in which case the User will be notified about the status of his/her Account via
Messages or other contact details provided to Cryptus.
Restriction, suspension and termination
Cryptus reserves the right to restrict, suspend or terminate User’s the Account where:
we reasonably suspect the Account to be the subject of an operational or other error, in
which case we may be required to suspend access to the account until such time as the
error is rectified;
we reasonably suspect the Account has been or is being used in relation to any unlawful,
fraudulent or Prohibited Activity, or in breach of these Terms;
we reasonably suspect the Account is or has been associated with, or poses a high risk
of, money laundering, financing of terrorism, fraud, or any other financial crime;
we reasonably suspect the User of taking any action that Cryptus considers to be a
circumvention of Cryptus’s controls, including but not limited to opening multiple
we reasonably suspect User’s involvement in any attempt to gain unauthorised access to
User’s Account is or appears to be the subject of any legal, regulatory or government
process and/or we, in our sole discretion, consider there to be a heightened risk of
legal or regulatory non-compliance associated with User’s Account;
we are compelled to do so by a prima facie valid subpoena, court order, or other binding
order of a government or regulatory authority; or
User’s name appears on a government or international body sanctions list.
Cryptus will make all reasonable efforts to provide the User with notice of any decision to
restrict, suspend or terminate Cryptus Account, unless prevented from doing so by any legal or
regulatory process or requirement, or where doing so may compromise Cryptus’s security and/or
risk management procedures. The User accepts and agrees that Crytpus is under no obligation to
disclose the fact of or reason for any decision to restrict, suspend or terminate Cryptus
Account, and shall have no liability to the User in connection with the restriction, suspension
or termination of his/her Cryptus Account.
Limitation of liability
In no event shall Cryptus, its operating entities or any other affiliates (including their
respective directors, members, employees or agents) be liable to the User for any direct,
indirect, special, consequential, exemplary or punitive damages or any other damages of any
kind, including but not limited to loss of profit, loss of revenue, loss of business, loss of
opportunity, loss of data, whether in contract or otherwise, arising out of or in any way
connected with the User’s use of, inability to use, or unavailability of the Cryptus Site and/or
the Account, including without limitation any damages caused by or resulting from any reliance
upon any information received from Cryptus, or that result from mistakes, omissions,
interruptions, deletion of files or email, errors, defects, viruses, delays in operation or
transmission or any failure of performance, whether or not resulting from a force majeure event,
communications failure, theft, destruction or unauthorised access to Cryptus’s records,
programmes or services.
The above limitations of liability shall not apply in case Cryptus has breached its obligations
under the Terms intentionally or with gross negligence.
The User agrees to protect, defend, indemnify and hold harmless Cryptus and its officers,
directors, employees, agents and third party service providers from and against any and all
claims, demands, costs, expenses, losses, liabilities and damages of every kind and nature
(including, without limitation, reasonable attorneys’ fees) imposed upon or incurred by Cryptus
directly or indirectly arising from (i) the User’s use of and access to Cryptus Site; (ii) the
User’s violation of any provision of the Terms; and/or (iii) the User’s violation of any
third-party right, including without limitation any intellectual property or other proprietary
right. The indemnification obligations under this section shall survive any termination or
expiration of the Terms or the User’s use of the Cryptus Site or the services found on the
Governing law and procedure for resolving disputes
These Terms and other circumstances, actions and transactions relating to the use of Cryptus
Site are governed by Estonian law.
All disputes between the Users or between Cryptus and a User relating to the use of Cryptus Site
will be endeavoured to be resolved by way of negotiations. In case of failure of negotiations,
such disputes are resolved in a county court as the court of first instance in the Republic of
Estonia, if not otherwise stated in these Terms.
The Republic of Estonia is deemed as the place of performance of the obligations arising from
If any of the provisions of these Terms is found to be null and void or otherwise invalid, this
shall not have an effect on the validity of the remaining provisions of these Terms.
Notwithstanding any other provision of these Terms, any translation is provided solely for your
convenience. In case of discrepancy between the texts, the English text shall be deemed as
Information made available on the Cryptus Site is not intended to be delivered to or used by
persons in any jurisdiction in which it is not permitted or in which its permissibility is
restricted by law or other regulations.
The content of the Cryptus Site is protected by copyright.
The User undertakes not to copy, download, save, reproduce, print or otherwise process, whether
in part or in full, the content of the Cryptus Site without the prior written consent of
Cryptus. Notwithstanding the foregoing, the User may print or save the Cryptus Site content in
the necessary extent if the User does so only for personal use and only to the extent reasonably
necessary for the User to use the services of Cryptus.